U

Visitor

 • 

1 Message

Sunday, May 11th, 2025 6:48 AM

Cannot use Peacock premium after moving

I recently moved and receiving an error with Peacock subscription, no longer working and an error “peacock already linked to comcast account”. Could your provide a fix?

Official Employee

 • 

3.3K Messages

17 hours ago

 

user_fe7ejy Thank you for taking the time to reach out to us here on our Xfinity Forums! I definitely understand the concern if you aren't able to access your Peacock programming. We would love to look into why you are receiving the error message, I'm betting it has something to do with your move and usernames. I'd like to dig into this further, please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

forum icon

New to the Community?

Start Here