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user_fe7ejy
1st Topic

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1 Message

Sunday, May 11th, 2025 6:48 AM

Cannot use Peacock premium after moving

I recently moved and receiving an error with Peacock subscription, no longer working and an error “peacock already linked to comcast account”. Could your provide a fix?

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Updated 

2 days ago

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XfinityBillie

Official Employee

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3.4K Messages

23 days ago

 

user_fe7ejy Thank you for taking the time to reach out to us here on our Xfinity Forums! I definitely understand the concern if you aren't able to access your Peacock programming. We would love to look into why you are receiving the error message, I'm betting it has something to do with your move and usernames. I'd like to dig into this further, please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

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user_rv17zw

Visitor

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1 Message

2 days ago

I’m having the same problem

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XfinityAirelle

Official Employee

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2.6K Messages

 

user_rv17zw

Thanks for reaching out — we totally get how annoying that error can be, especially when you’re just trying to relax and watch something after a move.

 

That message usually means your Peacock subscription is still linked to your old Xfinity account, and it needs to be updated to reflect your new one. Here's what to do:

  1. Log out of Peacock completely on all devices.

  2. Go to Peacock’s Account Settings and make sure you’re not logged in with your old Xfinity-linked email.

  3. Head over to xfinity.com/activate-peacock while logged in to your new Xfinity account.

  4. Follow the prompts to re-link your Peacock subscription to your new Xfinity service.

If you still get the same error after that, send us a DM with your new address and we’ll help get it untangled on our end. We’ve got you!

 

(edited)

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