Visitor
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4 Messages
Peacock: Cannot activate
I keep getting notices to activate my free Peacock perk. I click on the link and it takes me to an Xfinity page where it shows as a redeemed benefit. I click on the Peacock box, and it tells me to visit the StreamStore. When I go there, no streaming apps are listed. I have tried doing this step with a cleared cache and in incognito. When I spoke to Xfinity customer service, they told me to contact Peacock, but they just said I need to work with Xfinity to get this solved. Can you help me activate this benefit?
EG
Expert
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122.6K Messages
57 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAirelle
Official Employee
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3.6K Messages
54 minutes ago
We can certainly help with this! We understand how frustrating it is to receive repeated activation reminders when the benefit already shows as redeemed, especially after you've tried multiple browsers and contacted both Xfinity and Peacock without a resolution.
Since you've already cleared your cache and tried incognito mode, we don't want to have you repeat those steps.
Normally, after redeeming the Peacock benefit, you should be able to visit https://www.xfinity.com/yoursubscriptions and select Activate next to Peacock Premium. If the StreamStore isn't displaying any subscriptions, we may need to investigate whether the benefit is properly linked to your Xfinity account.
One quick question: Are you signing in with the Primary Xfinity ID on the account, or are you using a Manager or Member profile? This will help us narrow down why the activation option isn't appearing.
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