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user_8lb9gp
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10/19/2026 11:17 PM

Peacock activation

I've been going in circles trying to activate the Peacock Premium free offer. I can get to the Stream Store but then don't see Peacock listed separately.

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XfinityMartyR

Official Employee

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3.8K Messages

1 hour ago

 

user_8lb9gp Thanks for reaching out! You will want to ensure you are following the correct activation steps for Peacock offers. 
 

*Please head to https://customer.xfinity.com/activate-peacock, and log in to your account with the Primary Xfinity ID and password. Any other Xfinity Profile ID will not work. 


*After logging in with your Primary Xfinity ID, you will see one of the following experiences: 


An Activate Now button at the top of your account if the Peacock Premium offer isn’t activated. Or a message telling you that your Peacock account is already active.

 

*If you see the Activate Now button, follow the prompts, and you'll be redirected to the Peacock website to finish activation.


*If you see invalid username or password, try changing the password for your Peacock account.


*Any Peacock login issues should be directed to Peacock customer support

 

*If you're seeing a message that your Peacock account is already active.


*Head to peacocktv.com https://www.peacocktv.com/ and log in.


*Your Peacock email and password may not be the same as your Xfinity credentials.


*You may have used a third-party (non-Comcast) email address to sign up for Peacock.


*You may need to try multiple email addresses.


*Once you're in, click Account Settings from the Who’s Watching page. Select Plans & Payment and have check the subscription status under Your Plan. If the plan is billed by Xfinity, they’re all set and will receive the Peacock Premium promotion. If Your Plan doesn’t show Xfinity, try to identify the email associated with their Peacock account.

 

 

If you're still having an issue with Peacock activation, please let us know where you're getting stuck at, any error codes, or messages. 

 

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user_8lb9gp

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Thanks- I did try that before (and now again) but it says I'm not eligible even though I'm a platinum member- I got a new plan so had to reconnect everything but the account still says platinum and the store person said I'd still get peacock. Thanks!

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15 minutes ago

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XfinityJeniece

Official Employee

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4.5K Messages

I would be happy to take a look at your account details on our end to confirm your eligibility. Can you please send us a direct message with your full name and your full address?

 

How to Send Us a Direct Message:

  • Click “Sign In” if necessary.
  • Click the “Direct Messaging” icon.
  • Click the “Start new conversation” (pencil and paper) icon.
  • In the “To:” line, type “Xfinity Support.”
  • As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  • An “Xfinity Support” graphic will replace the “To:” line.
  • Type your message in the text area near the bottom of the window.
  • Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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