Peacock activation

I have been trying to activate my Peacock that is included with my plan for over a month now. I've talked to over a dozen people over the phone from Xfinity. I've talked to multiple people from Customer Support, multiple people from Billing, multiple people from IT, and no one can help me except run me through the same steps over and over. I've spent hours on the phone over many days. I've had my account cancelled and refreshed. I was told to get a Xumo box to do remote diagnostics. I've had my plan upgrade, downgraded, and still nothing. I've tried reaching out to peacock, but the problem is on Xfinity's side. One person told me there is a national outage for new Peacock subscribers and I would be CC'd about my request with their Supervisor. That never happened so it definitely seems like I was lied to. It's getting crazy. Why can't I get Peacock? Please don't ask me the same standard questions. Please don't walk me through the activation steps. I've done it more times than I can count with many different people for over a month and I am tech savvy to begin with, so I know I'm not missing something. I've walked through these steps with everyone multiple times but I never get the part where it allows me to activate Peacock. I'm using the same email for Xfinity and Peacock. I don't have other usernames. I've been asked every single question so many times.

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XfinityJeff

Official Employee

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401 Messages

26 days ago

Good morning @dsjejr, and thanks for posting your issue to the Xfinity forums today, I hope you are having a good day so far. As someone that uses Peacock all the time to watch The Office, I understand the desire to be able to take advantage of the offer for Peacock that comes with your service. You have come to the right place for assistance with this issue. When you try to activate the offer on the Xfinity website, are you getting an error, and if so, what is the error?

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dsjejr

Visitor

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3 Messages

I can't even get a button to say activate Peacock on the Xfinity website. Each time I walk through the process with someone, they tell me to click the Activate Peacock button, but there is nothing there. I've been sent through multiple levels of IT, Customer Service, and Billing. Nobody can resolve my issue.

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26 days ago

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XfinityJeff

Official Employee

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401 Messages

Thank you for the information @dsjejr, and again I am sorry that you have been going through this issue with the Peacock activation. We can take a look at the account and see what could be going on. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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26 days ago

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njc13

Visitor

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6 Messages

@dsjejr I am having the same issue. I am so frustrated with trying to explain the issue to Xfinity agents. They all keep sending me the same activation link and it takes me to the FAQ page with no activation link for Peacock. Today I spoke with an agent who also said there is an outage with the activation for Peacock and they added my account to it so I will be notified once the outage is resolved.

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23 days ago

XfinityMarcus

Official Employee

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1.9K Messages

njc13 thank you for using the Xfinity Community Forums page to reach out regarding your concerns with Peacock activation. I am glad that you were able to get in touch with someone who relayed the ongoing concern with this process, and look forward to sharing good news in the near future once this is resolved.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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23 days ago

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njc13

Visitor

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6 Messages

@XfinityMarcus do you have any idea when this will be resolved? And will my Peacock offer be extended by the amount of time it takes to resolve it?

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22 days ago

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user_0fc652

Visitor

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2 Messages

14 days ago

I am having the same issue. Spent hours on the phone to be hung up on one time. The next told id get a call back and they can’t help me!!

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XfinityJamesC

Official Employee

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2.6K Messages

Greetings, @user_0fc652! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues activating Peacock, but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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14 days ago

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njc13

Visitor

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6 Messages

@user_0fc652 no one is able to help. I got passed around to multiple people who did not have a clue what was going on. I finally gave up and just told my family XFinity lied, we don’t have peacock.

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14 days ago

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enbowen

Regular Visitor

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3 Messages

6 hours ago

Same or similar issue. When I try to activate Peacock it takes me to a page asking me to select a pay plan. Was told I needed to upgrade my

modem but still doesn’t work

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njc13

Visitor

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6 Messages

I was finally able to activate mine today 11/18! It took a month of calling, chatting, going into the store and complaining. Good luck!

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6 hours ago

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njc13

Visitor

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6 Messages

6 hours ago

I was able to activate today 11/18! Try yours again. Good luck!

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Customer Service

dsjejr

Peacock activation

XfinityJeff

dsjejr

XfinityJeff

njc13

XfinityMarcus

njc13

user_0fc652

XfinityJamesC

njc13

enbowen

njc13

njc13

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