Peacock activation

I have been trying to activate my Peacock that is included with my plan for over a month now.  I've talked to over a dozen people over the phone from Xfinity.  I've talked to multiple people from Customer Support, multiple people from Billing, multiple people from IT, and no one can help me except run me through the same steps over and over. I've spent hours on the phone over many days. I've had my account cancelled and refreshed.  I was told to get a Xumo box to do remote diagnostics.  I've had my plan upgrade, downgraded, and still nothing.  I've tried reaching out to peacock, but the problem is on Xfinity's side.  One person told me there is a national outage for new Peacock subscribers and I would be CC'd about my request with their Supervisor.  That never happened so it definitely seems like I was lied to.  It's getting crazy.  Why can't I get Peacock?  Please don't ask me the same standard questions.  Please don't walk me through the activation steps.  I've done it more times than I can count with many different people for over a month and I am tech savvy to begin with, so I know I'm not missing something.  I've walked through these steps with everyone multiple times but I never get the part where it allows me to activate Peacock.  I'm using the same email for Xfinity and Peacock.  I don't have other usernames.  I've been asked every single question so many times.