Visitor
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9 Messages
Peacock Activation
Xfinity shows I claimed Peacock reward but it’s not true. I was able to activate but Peacock showed I had to pay. Called Xfinity cs gave me a ticket but nothing happened. Subscribed to Peacock & payed for 1 month only hoping that would help but still wanted me to pay each month.Called CS again no help. So as I understand if you pay Xfinity $20 a month to stream no problem getting Peacock, but if you are Platinum & pay over $200 a month we are not getting it anymore, just a few subscribers. So not right!
Accepted Solution
XfinityEsteban
Official Employee
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137 Messages
1 year ago
Hello, @lkgrams. I understand it must be frustrating having to pay for something you should be getting with a promotion. Please allow me to take a look into this for you here.
Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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x1ld
Visitor
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2 Messages
1 year ago
9/17/23 - I am a Diamond Rewards Member. I claimed my reward on 6/27/23 and received one email from Xfinity showing my updated statement with Peacock listed as $0.00 and a second email with activation instructions and links. With an Xfinity agent on the phone, she walked me through the steps to activate Peacock and it said "success". With her still on the phone with me I went to my TV to sign into my Peacock account & it said "Not Currently Subscribed", which it still says to this day. I have been on the phone with Xfinity 16 times since then each call lasting approximately 1-1.5 hours and more, each going through the same trouble shooting steps. The agents have created 6 EMC tickets, 1 INC ticket, 6 CR tickets and many promises of escalation to the "Back Office", the Advanced Repair Team, & the National Tech Support Team. There have been promises of follow up and return calls in 2-4 hrs or 24-48 hrs multiple times which never happened, with me waiting like a fool. I even received an email from Xfinity on 8/30/23 stating that my "Peacock has been successfully activated" on their end, just to have my hopes dashed once again. Every time I call the agents thank me for my 19(?) years of being a customer, but I certainly don't feel like my loyalty matter at all. I have asked for the Peacock banner to be resent hoping that might solve the problem, but it has not been sent. Will you please help me? I'm a senior citizen with health issues and cannot take much more of this stress. Thank you for your attention to this matter. (P.S. - The phone number listed on my account is a LANDLINE. I do not do text messaging. On occasion I receive a notification on the TV saying you don't have cell information for me. I hope no one is texting my landline!!)
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user_w7wgpy
1 Message
1 year ago
I took Peacock has a rewards but I can "t get it why not???
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user_8jjfxt
2 Messages
9 months ago
I’m having the same issue. I’ve been going back and forth in the DMs for support with no resolution. It says I’ve activated and I’ve checked every email address I own and peacock does not show any premium plans activated.
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