Visitor

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2 Messages

Wednesday, March 25th, 2026 2:15 AM

Peacock activation “something unexpected happened”

I keep getting a something unexpected happened error when trying to activate peacock premium which is included in my plan.

Oldest First
Selected Oldest First

Official Employee

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3K Messages

3 hours ago

 

user_j0mg2l Thank you so much for stopping in for help with activating your Peacock promotion. If it has been more than 2 hours since your plan was updated with the new promotion, you should be able to redeem the offer here with your primary Xfinity ID.

Could you tell me where in the process you run into the error? 

 

Visitor

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2 Messages

When logged in on the Xfinity website, and under the “your Xfinity stream store subscriptions”, I click on the blue banner that says “Activate”.  A pop up comes up for peacock and after getting the three dots for a moment it says “something unexpected happened.  Please close this pop up and try again.  If the problem persists please try again later”.  I have tried for a couple days now.  I have cleared my cache.  Logged out and logged back in.  I was previously a peacock subscriber.  I have since cancelled my subscription.  Logged out of peacock just in case that was causing an issue.

Official Employee

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3K Messages

Perfect! Thank you for letting me know where the error is popping up for you. Are you connected to your home network when attempting to redeem the offer, or are you using a mobile device with cellular data? 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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