Visitor
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1 Message
Peacock Activation Issue
I'm trying to activate the Peacock Premium offer included with my Xfinity service, but every time I click to redeem it, I get the red error message:
"Your Xfinity account is already linked to another Peacock account."
I only have one Peacock account and one active Xfinity service address, so it seems like an old backend activation token or orphaned account link might be stuck on my Xfinity profile.
Has anyone else run into this issue recently, or could an official Xfinity representative help clear/unlink any stuck Peacock tokens tied to my Xfinity account so I can finish setting this up?
XfinitySean
Official Employee
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1.1K Messages
11 hours ago
Thanks for taking the time to post here on the community forums, user_pnm1az! I'm sorry to hear you're running into issues activating your Peacock offer. We're more than happy to provide support!
I see that you've already sent a direct message our way. Please keep in mind that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future, we ask that you refrain from sending Direct Messages until invited to do so, as our goal is to try resolving issues publicly when possible so other customers with similar issues may be able to find answers in the future. No worries this time around though! I'll continue our conversation in private, so we can keep your information secure.
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