Visitor
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2 Messages
Peacock Activation Issue
I recently moved and had to get a new Xfinity router. When I did, they made me a new account technically, I guess, so when I tried to activate the Peacock offer, it wouldn't let me since Peacock said it was already active (through the prior account). Now that Peacock is expired and I passed the 90 days to activate my "new one". I just want to use my Peacock perk.
XfinityAirelle
Official Employee
•
3.3K Messages
6 hours ago
Hi there! We can certainly understand why that's frustrating. From what you've described, it sounds like the Peacock entitlement may still be tied to the previous account from before your move, which can create issues when trying to activate the benefit on the new account.
Since you've already had Peacock activated previously and are now running into a situation where the activation window has expired on the new account, we'd like to take a closer look at how the Peacock benefit is associated with both accounts and determine what options may be available.
Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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