Peacock account premium

I'm trying to activate my premium account. But it's saying it's connected to a different account that I don't have access to.

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XfinityVictor

Official Employee

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2.6K Messages

5 hours ago

user_o4hdss Hello, I am sorry you are having issues activating your Peacock Premium account. Are you using the same email used in your previous account?

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user_o4hdss

Visitor

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4 Messages

It has a different email. But when I'm trying to activate a new account, it doesn't let me

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4 hours ago

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XfinityVictor

Official Employee

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2.6K Messages

user_o4hdss If you don't mind can you share how you are trying to activate the account? Are you doing it using the membership portal?

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4 hours ago

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user_o4hdss

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4 Messages

4 hours ago

Through the infinity app

[Edited: "Personal Information"]

(edited)

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Customer Service

user_o4hdss

Peacock account premium

XfinityVictor

user_o4hdss

XfinityVictor

user_o4hdss

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