Visitor

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4 Messages

10/23/2026 10:35 PM

Peacock account premium

I'm trying to activate my premium account. But it's saying it's connected to a different account that I don't have access to.

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Official Employee

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2.6K Messages

11 hours ago

 

user_o4hdss Hello, I am sorry you are having issues activating your Peacock Premium account. Are you using the same email used in your previous account?

 

Visitor

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4 Messages

10 hours ago

Through the infinity app

[Edited: "Personal Information"]

(edited)

Visitor

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4 Messages

This is the message that it gives me

[Edited: "Personal Information"]

(edited)

Official Employee

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1.1K Messages

Thanks for sharing those screenshots, user_o4hdss! The did need to be removed as they violated Forum Guidelines due to including personally identifiable information, but I've made sure to note that you're receiving the error message stating, "Your Xfinity account is already linked to another Peacock account". We'll want to take a closer look into the issue to see what may be sticking. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. A "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

How to: Direct messaging within the forum

 

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