Pay-per-view issues

I keep try to call and see why it won't let me order an pay-per-view. Xfinity has ZERO customer service, you cannot reach a live person through ANY method, and I am ready to get rid of it!!!!

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XfinityBillie

Official Employee

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3.6K Messages

27 days ago

user_gnmfsv We appreciate your time in reaching out to us here on our Xfinity Forums. I would be frustrated as well if there was something I really wanted to watch on pay-per-view, but ran into an error. Can you share what happens when you try to order the pay-per-view? Are there any error messages that display?

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user_gnmfsv

Visitor

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3 Messages

@XfinityBillie Yes, but they are always different error codes. It says Something went wrong and.our end,please call Xfinity about account " etc , and always gives you a diff error code at the bottom

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19 days ago

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XfinityMarcus

Official Employee

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1.7K Messages

user_gnmfsv Let's get your PPV concerns properly addressed together. Please send me a direct message with your full name and complete service address to get started.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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19 days ago

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user_gnmfsv

Visitor

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3 Messages

@XfinityBillie This is twice they have supposedly gotten our bill back to normal and given us an alleged credit for the pay-per-view that we could never watch, and twice they have added that $50 back to the next bill! I am sick of this, and about ready to cancel it altogether! There are no options on the assistant am, they won't give you a live agent, and support isn't working, either, I am LIVID!

(edited)

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15 days ago

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XfinityJanelle

Official Employee

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1.7K Messages

Thank you for sharing this information. I am happy to look further into this for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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15 days ago

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Customer Service

user_gnmfsv

Pay-per-view issues

XfinityBillie

user_gnmfsv

XfinityMarcus

user_gnmfsv

XfinityJanelle

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