Visitor
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5 Messages
Payment arrangements
The system allowed me to set up a payment arrangement and now I’m being told it can’t be honored ?
Visitor
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5 Messages
The system allowed me to set up a payment arrangement and now I’m being told it can’t be honored ?
EG
Expert
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122.9K Messages
3 hours ago
The concern is not "Home Networking" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityCliff
Official Employee
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856 Messages
3 hours ago
Hello @user_wuoo, and thank you for reaching out here on our Xfinity Community forums.
We can understand how frustrating and confusing it would be to receive confirmation of a payment arrangement only to later learn it may not be honored.
If the arrangement is no longer showing as active, we recommend signing in to your account and checking the available payment options through Xfinity Assistant. If another arrangement is available for the account, you’ll be able to review and set it up there.
If no payment arrangement option is available, the account may no longer meet the eligibility requirements, and the past-due balance may need to be addressed before services can be restored.
(Thank you @EG for helping to enable us to review this concern.)
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