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user_ase5up
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Wednesday, August 7th, 2024 7:41 PM

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PAYMENT ARRANGEMENT

How can you guys tell me I can set up a payment arrangement and then say that I cannot I still do not have service despite it being hard disconnected I was still told by multiple agents I can get my services if I make a payment arrangement 

Question

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Updated 

9 months ago

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XfinityJorge

Official Employee

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2.1K Messages

9 months ago

 

user_ase5up Greetings! Thank you so much for using our Forums as a tool to contact us and we are happy to work with you. We know how important it is to keep your service active and we understand where you are coming from. Can you send us a DM so we can see how we can help? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

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