Visitor
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1 Message
PAYING TÓO MUCH FOR THE BASICS
On a fixed income, disabled and a loyal customer for over 20 years paying over $200 for the most basic cable and Internet. Customer service on line and in-person is laughable at best. I'll be looking elsewhere for my cable needs. For shame Xfinity.
XfinityAirelle
Official Employee
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2.6K Messages
11 days ago
We hear you, and we truly appreciate you being a loyal customer for over 20 years — that’s no small thing, and it matters to us.
We understand how important it is to balance reliable service with an affordable price, especially on a fixed income. We’d love to take a closer look at your account to see if there are any current promotions, package adjustments, or options that can help lower your monthly bill without sacrificing the services you need.
Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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