Visitor
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2 Messages
Paying for Peacock Premium Plus still seeing ads
I signed up for xfinity a month ago and part of the plan was to pay the additional $6 a month for premium plus peacock. I activated through xifinity link but I'm still seeing ads. I went into Peacock and "signed out" of all devices as mentioned in a previous thread but that didn't work. I'm still only seeing "premium" subscription in peacock while xfinity shows I'm paying for the premium plus.
XfinityVianney
Official Employee
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2.7K Messages
5 hours ago
Thank you for reaching out. I'll need to reivew your account to check on the ad free upgrade.
I ask that you reach out privately so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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