reanor's profile

Frequent Visitor

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17 Messages

Wednesday, March 22nd, 2023 2:40 AM

Patreon verification emails are blocked by Xfinity

These never come through, can you please whitelist [Edited: "Personal Information"]?

Official Employee

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385 Messages

3 months ago

@reanor Thank you for reaching out on the Xfinity Community Forums. Have you attempted to check your email filtering to make sure there is not a setting that would prevent you from receiving the emails? Spam filters as well should be looked into under settings. You can also attempt to add the email address to the safe list. Here is a support document to assist you Add Email Addresses to Your Email Safe List in Xfinity Email

(edited)

reanor

Frequent Visitor

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17 Messages

@XfinityJanelle​ I sure checked it all before coming here. Not in Junk and even checked online on your Email Portal to get out of equation my email client on PC. Tried to resend it several times as well, not a single one came through. 

Please whitelist no-reply at patreon dot com. -  [Edited: "Personal Information"]

(edited)

Official Employee

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475 Messages

While we don't have the option to whitelist email addresses on our end for you, this can be done by adding them to your email safe list. Please use the link XfinityJanelle posted above for the steps.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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