Pathetic chat agents

Very bad service from Xfinity chat service. I am a new customer and they are unable to transfer line from a different account. Everytime they ask to wait or keep on dropping the chat, transfer to the other agents.

if I plan to switch and never coming back to Xfinity then it’s because of the poor chat agents based in India. Kamlesh and Aman was the worst.

it’s now more than 4 days I am still struggling with line activation. It’s either the Sales chat agent sold me something that Xfinity doesn’t support.

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U

user_q46i9m

2 Messages

18 days ago

Very bad service from Xfinity chat service. I am a new customer and they are unable to transfer line from a different account. Everytime they ask to wait or keep on dropping the chat, transfer to the other agents.

if I plan to switch and never coming back to Xfinity then it’s because of the poor chat agents based in India. Kamlesh and Aman was the worst.

Note: This comment was created from a merged conversation originally titled Pathetic Chat agents.

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XfinityEricB

Official Employee

•

1.7K Messages

user_q46i9m Thanks for reaching out to us here through Forums for help with a transfer line request. I would be happy to assit you with getting this done.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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19 days ago

0

U

user_z36b13

5 Messages

I don’t see the option to send a direct message.

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18 days ago

0

U

user_z36b13

5 Messages

I don’t know why is it showing a different display name for me.

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18 days ago

0

XfinityPeterH

Official Employee

•

1.5K Messages

user_z36b13 I did see you also had two different usernames. Sometimes that might happen if the name us edited due to community rules.

Here is a great step by step process on how to send us a direct message.

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

• Press Enter to send it

Check out for example on how to send us a Direct Message: https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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Reply

18 days ago

0

Customer Service

user_z36b13

Pathetic chat agents

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