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user_4345ff
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Thursday, March 20th, 2025 12:05 PM

Paramount+ & Showtime

My plan includes the subject plan, but there are shows on Paramount+ that don’t let me view them.  Landman being one of them.  It doesn’t even show up as a show if I search Paramount+SHO series.  If I use the verbal search I find it, but if I try to watch an episode it asks me to sign up for Paramount+ and pay a fee.  What the heck am I doing wrong?

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9 days ago

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XfinityAngie

Official Employee

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1.8K Messages

1 month ago

 

user_4345ff, Thank you for contacting Xfinity Support. You should check your subscription for Paramount+. A good place to start would be to reach out to their help center. Here is a link for you: https://help.paramountplus.com/s/ 
Let us know if you still need assistance after contacting them. We are always happy to help. 

 

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user_4345ff

Visitor

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8 Messages

I contacted them and they said I somehow need to link my Comcast account to a Paramount+ account?  

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1 month ago

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XfinityAngie

Official Employee

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1.8K Messages

 

user_4345ff No, you shouldn't have to pay for it twice. Follow these steps and see if this gets you connected. To link your Paramount+ account with your Xfinity account, follow these steps:
  1. Press the **xfinity** button on your remote.
  2. Navigate to the **Apps** menu and select **Paramount+**.
  3. Choose **Sign In** when prompted.
  4. Select either **On my TV** to enter your Paramount+ email and password, or **On the Web** to receive an activation code.
  5. If using the web option, visit the specified Paramount+ website and enter the activation code to complete the linking process.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_4345ff

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8 Messages

@XfinityAngie​ I did that already - but when it brings up "providers" to click on Xfinity is NOT one of the choices.

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1 month ago

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XfinityAngie

Official Employee

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1.8K Messages

Thank you for trying. Let's take a closer look at your account and see what is happening. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_4345ff

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8 Messages

Okay I’ll try that, but I don’t feel hopeful.

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1 month ago

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user_4345ff

Visitor

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8 Messages

1 month ago

When I include something in my cable subscription am I suppose to also sign up for it separately?  And if so, how do I keep from paying for it twice?  What a racket!

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user_4345ff

Visitor

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8 Messages

24 days ago

None of this works.  I still cannot watch any Paramount+ shows unless I sign up for another subscription which means I am paying twice.  [Edited: "Language/Inflammatory"]

(edited)

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XfinityAirelle

Official Employee

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2.5K Messages

 

user_4345ff

Totally hear you—and I get how annoying and honestly confusing this all can be, especially when you're already paying for Xfinity service and still being prompted to subscribe again just to watch certain shows. That definitely feels like a double charge, and I’d be just as frustrated.

 

So here’s the scoop: Paramount+ as a standalone streaming app/service is actually separate from the channels that come with your Xfinity TV package. Even if you have access to the Paramount Network channel, that doesn’t automatically include access to the Paramount+ streaming app, which is a subscription-based service run by Paramount directly. It's kind of like how Peacock or Netflix are separate from regular NBC or cable TV content.

It’s definitely confusing—especially with all these streaming services popping up with similar names—and we totally get why it feels like you're paying twice.

 

That said, if you have a TV package that includes the Paramount channel, you should be able to watch shows airing on that channel through your Xfinity box or the Xfinity Stream app, without having to pay for Paramount+ separately. But if you’re trying to watch Paramount+ originals (like shows exclusive to their app), that would require a separate subscription directly through Paramount.

 

If you’re unsure what you’re currently subscribed to or want help navigating what you can access without another charge, we can definitely help look into your current package. Just let us know, we are here to help. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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24 days ago

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user_4345ff

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8 Messages

I’m not sure you even read what I said.  My subscription doesn’t say “Paramount and Showtime” it says Paramount PLUS and Showtime!!  The + is there, right in the list of stuff I’m paying for when I log in to my Xfinity account!  If this does not allow us to watch Paramount+ “originals” then it’s kinda lying to us to get us to pay more for something we’re not getting. 

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9 days ago

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XfinityBenjaminM

Official Employee

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1.9K Messages

 

user_4345ff Thank you for your reply. We'll be happy to investigate this further. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

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user_123mfo

1 Message

9 days ago

I am having the same problem getting paramount plus to open with my paramount plus with showtime subscription

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XfinityAmira

Official Employee

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4.1K Messages

Hey user_123mfo, thanks for reaching out and letting us know you're also running into issues with Paramount+ with the Showtime subscription. We definitely want to help get this all figured out. We would like to get your account pulled up, so we can verify your subscription on our end. Please send us a Direct Message to do so. 

Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

In the meantime, I think this Paramount+ FAQ article may provide more clarifying information in regard to what's included with their different subscriptions/plans. Please follow this link for that information. 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

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