Visitor

 • 

3 Messages

Sunday, June 28th, 2026 3:57 PM

Paramount network agent lied

I’ve had several agents offer me paramount network with showtime ( not streaming ) for an additional $13 a month. Well the channel never comes on and after speaking with a supervisor they are saying that’s not correct and I have to change my tv package to premium for an additional $36 a month. Now I get that they gave incorrect info but I can’t be the only one since several chat agents told me this. The supervisor basically said I have the same tools and can’t change it or offer you anything that is extremely frustrating as a customer to waste my time and then not be able to make it right. The supervisor would not even give me an email address of a superior to take this up with. So they just lie and offer things that don’t exist and then they can’t even make it right by offering me a discount or something? I would like to know who these agents/supervisors report to so they are aware of this. 

Oldest First
Selected Oldest First

Official Employee

 • 

241 Messages

2 hours ago

Hi there @user_gfezcu Thank you so much for reaching out on our Xfinity Community Forum about your channel concern.  I'll be happy to assist.  Can you confirm if the Showtime channel worked when your were offered the Paramount/Showtime?

Visitor

 • 

3 Messages

Yes the showtime channels worked and Paramount network did not still said I wasn’t subscribed-  I fully understand that the live tv channel is paramount network not paramount + streaming and checked with the agents that that’s what I wanted 

Official Employee

 • 

833 Messages

Hi again @user_gfezcu, you are correct. The paramount+/showtime subscription does not provide access to the paramount network live channel. It has been that way since the merger occurred a few years back. It's quite confusing I admit, but we were told that there is definitely some work in progress on that project. This is uncommon for most services as you may have noticed by now, and I do apologize for the confusion. We can take a closer look at your account to confirm the options available to you just send our team a direct message with your full name and service address. 

How to Send Us a Direct Message:
1.  Click "Sign In" if necessary.
2.  Click the "Direct Messaging" icon.
3.  Click the "Start new conversation" (pencil and paper) icon.
4.  In the "To:" line, type "Xfinity Support".
5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6.  A "Xfinity Support" graphic will replace the "To:" line.
7.  Type your message in the text area near the bottom of the window.
8.  Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick
forum icon

New to the Community?

Start Here