Visitor
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3 Messages
Paramount network agent lied
I’ve had several agents offer me paramount network with showtime ( not streaming ) for an additional $13 a month. Well the channel never comes on and after speaking with a supervisor they are saying that’s not correct and I have to change my tv package to premium for an additional $36 a month. Now I get that they gave incorrect info but I can’t be the only one since several chat agents told me this. The supervisor basically said I have the same tools and can’t change it or offer you anything that is extremely frustrating as a customer to waste my time and then not be able to make it right. The supervisor would not even give me an email address of a superior to take this up with. So they just lie and offer things that don’t exist and then they can’t even make it right by offering me a discount or something? I would like to know who these agents/supervisors report to so they are aware of this.


XfinityDemetrise
Official Employee
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241 Messages
2 hours ago
Hi there @user_gfezcu Thank you so much for reaching out on our Xfinity Community Forum about your channel concern. I'll be happy to assist. Can you confirm if the Showtime channel worked when your were offered the Paramount/Showtime?
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