Visitor
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1 Message
pam
Customer Service the worst ever I received a call about my account stating that plan is going up. I ask what other
offers they have. He stated that he have a plan for $400.00 for next 2 yrs. I explained to him that not a good
plan for me he was rude and disconnected the call. I'm so upset that I'll be canceling my services.
XfinityJustinM
Official Employee
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65 Messages
1 day ago
Hello @user_87yydv,
Thank you for bringing your experience to our attention, this is not the kind of customer service that we want our customers to have. I personally understand how important it is to maintain the best entertainment budget for your household. I would be more than happy to review all options available to you and make sure we find the best fit for your needs. To do so, please send our team a direct message your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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