Visitor
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1 Message
Paid my bill but internet not working
Hello I woke up to my service off and I paid my bill but internet is still down
and I tried to make and extra payment but it declined my payment
Visitor
•
1 Message
Hello I woke up to my service off and I paid my bill but internet is still down
and I tried to make and extra payment but it declined my payment
XfinityJeff
Official Employee
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1.1K Messages
4 days ago
Greetings @user_b3nllj, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the service, but you have come to the right place for assistance with this issue. If you have a past due balance on the account you may be eligible for a payment arrangement, which you can set up by using the Xfinity assistant or the IVR.
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