Paid for sream saver but does't show on my account

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This is what I get

Thanks for those additional details. If you could send our team a direct message with your full name and full address, we can make sure Stream Saver is correctly on your account. 
 

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it