Over 20 Loyal years we have been your customers

I've been with Comcast my whole life, so has my wife. We had trouble last year all year long. 

•Address never stuck

     We changed it and every time we called they had the old one listed, so when we were serviced, the technician showed up to the wrong address twice. We were charged for it. It was resolved later. 

•We were overcharged

     Several times and each time it was fixed later on, only to be re overcharged the next month for services we didn't have. 

•November we refused to pay for Internet that didn't work

     In November we fell behind in payment because our service kept not working and we were just exhausted with it, so I'm December we created a payment plan. 

This payment plan was supposed to split our 2 months of service into 2 payments of 300 dollars which we pay 50 a month so we shouldn't have been that far into rearage. 

Instead of charging us $300 they accidentally charged a $600 and ruined Christmas for my low income family. 

I reached out to Comcast corporate who decided to fix our account and when I looked on the app it said we didn't know any money but after Christmas I looked and it said we owed 150 bucks. 

Furious at this point we decided to wait and see what happens because nothing changed so maybe it was just a system error. By the end of January it said that we owed almost $300. When I reached out to Comcast the lady on the phone told me that on behalf of Comcast she was sorry and absolutely nothing was resolved. 

Now we're about to owe $600 and this 20-year loyal customer is about to find a new provider. Our Christmas was ruined, I have three little boys who don't have a clue what any of this means, all they know is Christmas was sad this year, and when I called to make it right and get it fixed, I was told "on behalf of Comcast, I'm sorry" 

I don't ask for much from Comcast and I never have, but I am not paying this. Nobody has reached back out to us at all. They just don't care. I need help, this bill is just going to sit and get us shut off and that's a  historical account.