Visitor
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1 Message
Outsourced called terrible
The outsourced calls to representatives that do not understand English is unsatisfactory. This completely frustrates the customer, if another company to provide service were available in the area and charged more . I would switch to that service if they had US based call support.
CCJennifer
Problem Solver
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743 Messages
3 years ago
Hello @user_e22342! This is never the feeling we want you to have, and we greatly appreciate your feedback! We're always happy to help you here! Your feedback is important to us, and you can also provide it here as well!
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user_f07086
Visitor
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1 Message
2 years ago
Xfinity has saved money at the consumers expense. It took the representative 2 hours to activate my phone. When i went online to do it myself I got the " something went wrong" message. Xfinity (comcast) or whatever umbrella this company is under, has put customer satisfaction on the bottom of its list of priorities. As a group of unsatisfied consumers we need to find a better place to do business and tell each other.
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