Visitor

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1 Message

Wednesday, April 1st, 2026 9:19 PM

Closed

Outside utility box overgrown and open with exposed wires. Hazard

Hello. The external utility boxes between my house and next door are a mess and I need someone to come out and take care of them. How do I send in a request?

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Official Employee

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3.2K Messages

27 days ago

 

Thank you for posting on our community forums, user_n10hdc. We can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

Official Employee

 • 

198 Messages

19 days ago

Thank you, @user_n10hdc for confirming that the required work needed on your property was completed, and for the opportunity to be able to assist you with this! ❤️

Please remember we are here 7 days a week from 6am-1am ET should you have any future concerns or questions, and Thank You for Choosing Xfinity!  Have an amazing day! 😀

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