Contributor
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62 Messages
Outside Reported Issue Still Not Resolved After 2 Days
I spent nearly 45 minutes back and forth text/chat with one of your reps on Tuesday (2 days ago) reporting the cover being off your connection box at the back of the property between our house and the nextdoor house. You techs had been doing service on Monday and Tuesday and notified us late Tuesday that they were finished. When I got up on Wednesday morning, I happened to look back in the area of the connection box and noticed the cover leaning to the side of the connection box. As I stated before, I spent 45 minutes text/chat with your rep who stated they had elevated the situation and I would be notified when it was corrected. It has not, now over 48 hours later and although the weather has been dry, I am more concerned about the many wildlife animals we have around here that like to chew on things, i.e., squirrels, racoons, groundhogs, etc.. I will not post my phone or address here but if you would like to get the address and get someone to fix it, then pls let me know and I will be happy to do so. It should not be this difficult and time consuming to get a simple matter like this resolved!!!
XfinityJon
Official Employee
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531 Messages
6 days ago
Good afternoon DoverPARon. We do appreciate you taking the time to reach out through our Xfinity Community Forums. I will be more than happy to assist you with getting this resolved. I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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user_0tfcrd
Visitor
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1 Message
6 days ago
How did you actually get in touch with someone? The customer service chat keeps running me around in circles. It is the absolute worst system I have ever seen. I'm exploring other options for internet and cable. This is horrible.
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XfinityFrank
Official Employee
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1.7K Messages
2 hours ago
@DoverPARon, we want to thank you for reaching out on the Community Forum for support with the open box. We are glad we were able to resolve your issue by getting someone out to work on it. Never hesitate to create another public post for any of your future account and service needs!
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