Visitor
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1 Message
Outside Pedestal Utility Box (Behind Home) Damaged
How do I report or place a ticket for someone to check on an outside utility box (behind home)? There is a small green box above the ground that the lid was taken off and wiring was exposed to weather and elements. We thought it was ATT since they have been in the neighborhood, we called ATT and they came out this morning but stated it was an Comcast box. They did replace the lid but did say a wire was loose. We have been on hold with Xfinity Support for over 25 minutes.
XfinityAdrienne
Official Employee
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2.2K Messages
5 months ago
Good Morning, @Clewis11! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I would be more than happy to look into submitting a ticket for our team to investigate the connection at the box. Can you please send a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_vrimq6
Visitor
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1 Message
10 hours ago
“The Xfinity underground service pedestal/junction box outside my property has its cover completely off and the cables/connections are exposed to weather. My service may still be working, but the outside Xfinity network equipment needs to be repaired. Please open a Tech Ops/maintenance ticket for a damaged pedestal and replacement cover, not an in-home service appointment.”
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