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user_fnww0x
1st Topic

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Wednesday, October 22nd, 2025

Outside cable pedestal

The cable pedestal outside my house was run over by a construction vehicle last June and it along with the connections was completely destroyed.  Xfinity came  and fixed the conduits and connections and everything is working fine.  However, the cable pedestal/cover has not been replaced.  I’m worried that exposure to the elements will cause things to corrode and stop working.  Can anyone help me with this issue?  Thanks

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Updated 

3 hours ago

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EG

Expert

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114.1K Messages

3 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityPeterH

Official Employee

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2.3K Messages

3 hours ago

 

user_fnww0x I would be reaching out too. Our team is here for you and happy to see about setting up a request for a tech to come out and assess the situation. Please send us your full name and complete address in a DM. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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