Visitor
•
1 Message
Outside cable never buried
Is has been more than a year that Xfinity came for a cable repair and never buried the (orange) cable on my backyard, I tried a few times to get a hold of Technical services but Xfinity makes it very difficult to find and get the right information about the technical services team. AI suggested the best way to get Xfinity attention is via the forum.
XfinityFrank
Official Employee
•
2.7K Messages
3 days ago
Hi there, @Malulo. Thanks for reaching out to us here on the Community Forum. We can assist with getting this line buried.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
How to: Direct messaging within the forum
0
0