Outside cable box missing

I have tried to contact Xfinity in the past about this issue with no luck. Since we moved into our house a few years ago, our outside cable hook-up connection has never had an exterior cable box cover. The cables are rusty now and unsightly. I think the HOA will complain about this. If I could order a box myself and cover the cables, I would. How do I put in a proper work order to get a cable box cover installed on the outside of my house?

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XfinityJorge

Official Employee

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3.2K Messages

7 hours ago

user_5iqfni Hi there! Thank you so much for using our Forums and for taking the time to let us know about the equipm,ent outside of your home. We are here to help get this covered and we got your back. To get started can you send us a DM with your full name and service address?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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user_5iqfni

Outside cable box missing

XfinityJorge

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