Regular Visitor
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8 Messages
Outdoor Equipment Box with Cover Off and Internal Cables/Splitters Exposed to Rain
A Comcast outdoor equipment box located in the common area behind my townhouse has the cover partially off. The equipment box is shown in the uploaded picture. This exposes cables and splitters inside the box to the weather. The cables and splitters get wet when it rains. The equipment box is not on my property. The equipment box is located in the common area beyond my property line.
XfinityArmand
Official Employee
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1.6K Messages
11 months ago
Hi there @jmsjazzfan! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and want to help get this taken care of for you. So that we can get started, please feel free to shoot us a private message so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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