Visitor

 • 

1 Message

Thursday, March 26th, 2026 2:04 PM

outdoor damaged cable box . wires exposed. box is no longer secure to ground.

The green outdoor cable box is no longer secure to ground.  It has fallen over and is laying on the ground.  Cable wires are exposed.

Box is located under a tree in backyard area.  Can you service this problem?

Oldest First
Selected Oldest First

Official Employee

 • 

2.7K Messages

1 hour ago

 

user_kbuv4n I would be reaching out if I were in your shoes too. We are happy to help submit a request for a tech to come out and provide a resolution for this box. Please send us your full name and complete address via our DM. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

forum icon

New to the Community?

Start Here