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user_7d8c2f
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2 Messages

Tuesday, June 7th, 2022 7:56 AM

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Outdoor cable junction box has fallen off the house.

Hello Xfinity team, My outdoor cable junction box has fallen off the house. It's broken. I am worried that the cable is now exposed to the elements. Please can you help get the box replaced. my xfinity account is [Edited: "Personal Information"]

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Updated 

3 years ago

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Accepted Solution

XfinityBenjaminM

Official Employee

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2K Messages

3 years ago

Hello! @user_7d8c2f Thank you for reaching out to us here. We can definitely notify our Maintenance Team of the broken junction box and get that replaced for you. Can you please send us a Private Message with your full name and address? 

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user_7d8c2f

Visitor

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2 Messages

@XfinityBenjaminM​ How can I send this private message?

3 years ago

0

XfinityAntoine

Official Employee

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1.4K Messages

Click the "direct messaging" icon or https://comca.st/3lv0gXz

 

Click the "New message" (pencil and paper) icon

 

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

 

Type your message in the text area near the bottom of the window

 

Press Enter to send it.

 

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3 years ago

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