New Poster
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3 Messages
Outdoor cable failure > no service ; Xfinity Support > Advanced Tech Support (MDR) ; Appointments not kept < no word from Comcast
I want to Escalate thie following issue :
On Thursday, 04 May, I lost all service : T.V. ; Internet ; Voice. This, because the outdoor cable between my residence and the cross-connect failed.
Since then, I've been on the ( non-Xfinity ) cell phone daily, speaking with regular Xfinity customer service & supervisors, and with Advanced Technical Support. My last call with Adv Tech Supp may or may not have been useful.
The agent was very professional and said she'd try to get a repair crew to my location today, Friday 12 May. She also told me that the appointment thad hAd been scheduled for tHis morning had been changed to toMorrow ( Saturday) afternoon. Of course, it was news to me.
When she told the Time the change was made, i told the agent ( call her Agt_2 ) that thAt was the time a different agent ( call her Agt_1 ) had *k*i*l*L*L*e*d* my call !!! Egregious – but an apt summaryof my eXperience with the Adv Tech Supp.
I hope my interaction with Agt_2 prove to be the last time I have to call Xfinity in this matter. Regardless, I want to Escalate it past second-level supervisors. How do I do this ?
Thanks in advance for your help.
s-cracker
North Miami
CCShan
Official Employee
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443 Messages
2 years ago
@
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window. Please include your full name and service address.
Press Enter to send it
See https://comca.st/3KQF8q9 for an example. Please provide your full name and service address in the Direct Message.
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user_ed8a71
Visitor
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4 Messages
2 years ago
I have experienced a similar scenario. xFinity actually promised me 2 times in one day they would get the cord underground. But it is still here. Also, has been 49 days.
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