We know how frustrating it is to still be without service and not have a clear update. You can check the latest interruption status in the Xfinity app by opening the app and looking for any service alert or estimated restoration time for your address. You can also check the Xfinity Status Center after signing in.
If there is no estimated restoration time listed, we will see the same information on our end. At that point, we won’t have a way to provide a more specific timeframe until the interruption has been resolved or a new update is posted. We know that is not the answer you were hoping for, but we want to be transparent about what information is available right now.
XfinityAirelle
Official Employee
•
3.5K Messages
7 hours ago
We know how frustrating it is to still be without service and not have a clear update. You can check the latest interruption status in the Xfinity app by opening the app and looking for any service alert or estimated restoration time for your address. You can also check the Xfinity Status Center after signing in.
If there is no estimated restoration time listed, we will see the same information on our end. At that point, we won’t have a way to provide a more specific timeframe until the interruption has been resolved or a new update is posted. We know that is not the answer you were hoping for, but we want to be transparent about what information is available right now.
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