Visitor
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1 Message
Outages
9 days this month I have had outages - no wifi, TV for hours and hours each of those days....so 9 days/22 total days in July. What in the world is going on in Cottage Grove Minnesota coverage that my wifi is out for numerous hours each day? Why do I even pay for internet when I'm using my reliable hot spot through my mobile phone carrier to work...plus I'm still paying for both!
XfinityAirelle
Official Employee
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2.8K Messages
10 days ago
We completely understand how frustrating this has been — going without reliable service for that many days in a single month is absolutely not what you should expect, and we’re really sorry you’ve had to deal with it.
We know how important a steady connection is, especially when you’re trying to work from home and are having to rely on your mobile hotspot just to stay online. That’s not the experience we want for anyone, and we hear your frustration loud and clear.
We would like to look into this for you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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