Visitor
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2 Messages
Outages
I keep getting outages that last more than 12 hours 3 days a week. It’s reoccurring for the first week of the month, every month for the last 3 months. They closed our local office and it’s impossible to get a rep on the phone. If these are scheduled updates, I would like to know. Then I could possibly request those days off and keep food on my table. I work from home and home school so I heavily rely on the internet. I’ve gotten NO response about these outages and I’m once again left without pay. I get reimbursed $20 but comcast is costing me hundreds taking me out of work for that many hours. All we ask as customers is for communication. So can someone please tell me why again i am left without internet today?
CCJennifer
Problem Solver
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743 Messages
3 years ago
Hello @user_bded1f! Thank you for reaching out. As a consumer myself that relies on internet for work and school, I understand how frustrating and inconvenient any service interruptions are. You can check for updates using our award-winning Xfinity My Account app, or by texting OUT to 266278 (COMCST). We can also look into this if you'd like to send us a direct message with your first and last name and your full address.
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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CCJennifer
Problem Solver
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743 Messages
3 years ago
@user_bded1f I understand where you're coming from. The information in the app is the information we have available to share about the reason for the interruption. We always do our best to give an accurate timeframe for when service restored, but sometimes it can be extended. If interruptions are planned in advance, they will be listed in the app as well.
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