mtngigi's profile

Regular Visitor

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21 Messages

Monday, July 28th, 2025 11:40 PM

Outages Outages Outages Outages Outages Outages

Below is a list of all the dates of outages I've experienced in July. After trying for another credit due to yesterday's outage, I'm told too bad, so sad, you can't have any more credits. I am furious. Will an Xfinity employee  come along and explain what it is I'm paying for, and why I'm  expected to pay for hours of no service. Each one of these outages means 1-2 hours of service I pay for but don't receive. There is no explanation as to what is going on. Just that they're "aware" and are "so sorry". I've had about enough of this. I expect credit for every single time I experience these outages. I'd also like an explanation as to why it is occurring so often. Enough already.

July 2
July 3
July 9
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July 26
July 27
July 28

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Expert

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114.7K Messages

4 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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2.5K Messages

4 months ago

 

mtngigi Thank you for the feedback and dates for the service interruptions. I would be asking the same if I were in your shoes too. Our team is here for you. Please send us your full name and complete address via our DM. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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