Regular Visitor
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21 Messages
Outages Outages Outages Outages Outages Outages
Below is a list of all the dates of outages I've experienced in July. After trying for another credit due to yesterday's outage, I'm told too bad, so sad, you can't have any more credits. I am furious. Will an Xfinity employee come along and explain what it is I'm paying for, and why I'm expected to pay for hours of no service. Each one of these outages means 1-2 hours of service I pay for but don't receive. There is no explanation as to what is going on. Just that they're "aware" and are "so sorry". I've had about enough of this. I expect credit for every single time I experience these outages. I'd also like an explanation as to why it is occurring so often. Enough already.
July 2
July 3
July 9
July 13
July 26
July 27
July 28




EG
Expert
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114.7K Messages
4 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPeterH
Official Employee
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2.5K Messages
4 months ago
How to Send Us a Direct Message:
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https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e5
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