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mtngigi
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Monday, July 28th, 2025 11:40 PM

Outages Outages Outages Outages Outages Outages

Below is a list of all the dates of outages I've experienced in July. After trying for another credit due to yesterday's outage, I'm told too bad, so sad, you can't have any more credits. I am furious. Will an Xfinity employee  come along and explain what it is I'm paying for, and why I'm  expected to pay for hours of no service. Each one of these outages means 1-2 hours of service I pay for but don't receive. There is no explanation as to what is going on. Just that they're "aware" and are "so sorry". I've had about enough of this. I expect credit for every single time I experience these outages. I'd also like an explanation as to why it is occurring so often. Enough already.

July 2
July 3
July 9
July 13
July 26
July 27
July 28

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1 hour ago

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EG

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114.7K Messages

4 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityPeterH

Official Employee

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2.5K Messages

4 months ago

 

mtngigi Thank you for the feedback and dates for the service interruptions. I would be asking the same if I were in your shoes too. Our team is here for you. Please send us your full name and complete address via our DM. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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mtngigi

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21 Messages

@XfinityPeterH​  What's the point of direct messaging? Since I've laid out everything I've gone through this month, why doesn't Xfinity just contact me about why this is happening? I'm just going to copy/paste from my post because there's nothing more to say.

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4 months ago

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XfinityPeterH

Official Employee

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2.5K Messages

 

mtngigi You don’t need to DM us, but our team genuinely wanted to connect with you to help get your bill and any adjustments sorted out correctly, and to make sure everything else on your account is fully resolved. That said, it’s completely up to you—whether you’d prefer to speak with us directly or just share your feedback, we respect your choice either way.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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mtngigi

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@XfinityPeterH​  I just DM'd the exact same message as my post. I'm not going to call Xfinity and try to talk to a robot or get to a human (which is an effort in futility). I just want to know why these outages are recurring and no one seems able to fix, and why I'm expected to pay for services not received.

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4 months ago

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XfinityPeterH

Official Employee

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2.5K Messages

@mtngigi Understood. We will continue to work with you in our DM. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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user_syrkga

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3 Messages

I too am just about sick of all the outages this summer and now into winter. It seems like there is an outage every single week. What is Xfinity doing to prevent all the outages. You act like it is no big deal. People have security cameras that rely on constant internet service. People also work from home. My neighbor works from home and all these outages are messing with his livelihood. All Xfinity will do is offer a measly $6 credit. They are not looking at the global impact of all these outages.

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1 hour ago

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