Outage

Xfinity has notified me of planned network work and potential service interruptions every weekday since September 1. I work from home and have now had approximately two workweeks of repeated disruption to a residential internet service that I am paying for. I need this escalated so I can receive (1) an estimated completion date for the network work, (2) an explanation of why my address is being affected repeatedly, and (3) an appropriate service credit covering the entire period of repeated outages.

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XfinityJorge

Official Employee

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3.3K Messages

4 hours ago

user_5io9sd Hi there! Thank you so much for using our Forums and for taking the time to contact us. I understand that you are having connection issues in your area, we are here to take a look to see how we can assist. Please shoot over your name and address over DM.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

(edited)

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Customer Service

user_5io9sd

Outage

XfinityJorge

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