Visitor
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3 Messages
Outage
Once again no service. That is 4 times in the past 2 days. I was just on an important call and it got disconnected cause of no service. You guys need to do better communication. Now what do I do about the upset customer I have that I lost connection with cause your service is out once again?
XfinityJeniece
Official Employee
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3.3K Messages
2 days ago
Hey there, @user_qx70vf, thanks for reaching out through Xfinity Forums regarding your services. I apologize for any inconvenience caused by the service interruption in your area. You can use the Xfinity app to view status updates in your area on service issues or our Status center for more information, https://www.xfinity.com/support/status. If the issue is reported we have our best techs working to get this resolved for you as soon as possible!
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user_qx70vf
Visitor
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3 Messages
2 days ago
So how does that help me? I lost a very important customer and now what. Should I tell them that Xfinity can’t keep service in my area and we have outages all the time?
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