1 Message
Outage
I have not been able to get in touch with an actual person. The chat assistant just keeps telling me there is an outage in my area and I cannot be connected with an agent. I am in an area affected by hurricane Milton. However there is no damage in my area. No debri, no flooding, no lines down, I never even lost power. I am going on day 3 with no service and all it tells my online is that service will be restored as soon as possible. Seeing that I’m still paying for my service, I would like at least a ballpark of how long I will be without it. It was restored for a couple of hours yesterday and then it suddenly went out again. I cannot get thru on the phone either to an actual person. It’s very frustrating and I would like to at least get an idea of how long my service will be out?
EG
Expert
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106.6K Messages
6 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasB
Official Employee
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1.4K Messages
6 days ago
user_446cc1 Please know that getting everyone back connected is always paramount. The safety of our crews is something that is always number one, we are not able to dispatch any teams until there has been an all clear on all power related repairs to begin our work. Regardless if your location has power, the commercial power grid that powers our equipment is not restored yet. Unfortunately, as of now, we do not have an update for you. Hurricanes are an extremely tough situation to recover from. Thanks for reaching out. For the latest updates on Storm Milton, head to https://florida.comcast.com/2024/10/07/milton/. This blog will be updated until we get every customer back up and running.
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user_uzy27t
1 Message
5 days ago
Also very frustrated! Even more frustrating when we can't talk with someone. I work from home and need the Internet or I can't work. I lose money every day I don't have Internet. Now, I have to use gas, which is a commodity, to go 30 miles to set up my desktop computer to work. I get safety is a priority and I respect that, but your customer service lacks sorely! At least keep us informed. Will it be days or weeks? You have to have a rough idea. Power company can get the man power. Frustrated in Florida
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