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user_28b79e
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Visitor

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4 Messages

Fri, May 20, 2022 2:15 AM

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Outage

Can anyone provide me with any information on how long the outage will be in my area? I live in Lansing, Michigan, and there has been an outage in the area for 2 days now with no updates.

Question

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Updated 

5 months ago

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Accepted Solution

XfinityJeniece

Official Employee

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973 Messages

7 months ago

Hey there, @user_28b79e, thanks for reaching out through Xfinity Forums! I apologize you are having issues with your services. I work from home and completely understand the importance of having a solid connection. You can check your area for service interruptions at the following link, https://comca.st/3wuPCqv. This will have all of the most up-to-date information and allow you to sign up to receive a text message once everything is back up and running.

 

I would also recommend using the Xfinity My Account app to continue to monitor for any updates! The app is a quick way to check on any service issues! Let me know if you have any additional questions! We are here to help

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user_28b79e

Visitor

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4 Messages

@XfinityJeniece​ hello and thank you for the quick response. I have been checking the Xfinity status center and the Xfinity app for the past two days and they continue to display the message:

"We’re aware that you may be experiencing a service interruption and are working to resolve the issue as soon as possible. We apologize for any inconvenience and appreciate your patience."

However, there is no information about what is causing such a long lasting outage or when it is estimated that the outage will be resolved. Because both my wife and I work from home, any information beyond what has already been provided would be beneficial.

Thank you 

7 months ago

XfinityJeniece

Official Employee

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973 Messages

I really appreciate you reaching back out! All the information on the website is the most up-to-date information. As soon as there is any estimated time on when the issue will be resolved it will be updated on the website. I know our techs are always working to get these issues resolved as quickly as possible! I would definitely recommend signing up for the text message notification as well.

Since you work from home have you checked to see if any of the Xfinity Hotspots in your area are up and running? This might help you get connected in the meantime! Here is a link with more information on our Hotspots, https://comca.st/3G4YSog.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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7 months ago

user_28b79e

Visitor

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4 Messages

@XfinityJeniece​ thanks for the link but all the Xfinity hotspots in my area are also down. I'll just keep checking the website until there is some sort of update on the outage.

7 months ago

0

XfinityVanessa

Official Employee

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142 Messages

Got it, and that sounds like a plan. I will also follow-up with you here, to check in and provide any available updates at that time. Your continued patience is greatly appreciated. We will talk soon. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

user_28b79e

Visitor

 • 

4 Messages

@XfinityVanessa​ Hello, and thank you for all the timely responses. The outage is over and I have been able to successfully reconnect my Modem Router. Thank you.

7 months ago

0

user_722f35

Visitor

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1 Message

6 months ago

I had a outage on all equipment at 9am came back online at around 4:30pm. No internet. This was on Thursday. Gave me 5.12 cent credit. I spent hours and days trying to restore internet where gateway reset and talked to customer service. Monday before it was resolved.  Very insufficient for my time and loss of service. 

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user_14a479

Visitor

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1 Message

5 months ago

After a bad storm last night my internet and tv are both out with a no signal message. The website is saying no outage in my area. I’ve tried troubleshooting. Is there really no reported outage?!

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XfinityJessW

Official Employee

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239 Messages

Good Morning @user_14a479 I understand how frustrating it is when service isn't working as it should, I would like the opportunity to look at this with you.

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

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