Visitor
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4 Messages
Outage
Can anyone provide me with any information on how long the outage will be in my area? I live in Lansing, Michigan, and there has been an outage in the area for 2 days now with no updates.
Visitor
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4 Messages
Can anyone provide me with any information on how long the outage will be in my area? I live in Lansing, Michigan, and there has been an outage in the area for 2 days now with no updates.
Accepted Solution
XfinityJeniece
Official Employee
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3.3K Messages
3 years ago
Hey there, @user_28b79e, thanks for reaching out through Xfinity Forums! I apologize you are having issues with your services. I work from home and completely understand the importance of having a solid connection. You can check your area for service interruptions at the following link, https://comca.st/3wuPCqv. This will have all of the most up-to-date information and allow you to sign up to receive a text message once everything is back up and running.
I would also recommend using the Xfinity My Account app to continue to monitor for any updates! The app is a quick way to check on any service issues! Let me know if you have any additional questions! We are here to help
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user_722f35
Visitor
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1 Message
3 years ago
I had a outage on all equipment at 9am came back online at around 4:30pm. No internet. This was on Thursday. Gave me 5.12 cent credit. I spent hours and days trying to restore internet where gateway reset and talked to customer service. Monday before it was resolved. Very insufficient for my time and loss of service.
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user_14a479
Visitor
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1 Message
3 years ago
After a bad storm last night my internet and tv are both out with a no signal message. The website is saying no outage in my area. I’ve tried troubleshooting. Is there really no reported outage?!
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