Outage

@XfinityJeniece​ hello and thank you for the quick response. I have been checking the Xfinity status center and the Xfinity app for the past two days and they continue to display the message:

"We’re aware that you may be experiencing a service interruption and are working to resolve the issue as soon as possible. We apologize for any inconvenience and appreciate your patience."

However, there is no information about what is causing such a long lasting outage or when it is estimated that the outage will be resolved. Because both my wife and I work from home, any information beyond what has already been provided would be beneficial.

Thank you 

I really appreciate you reaching back out! All the information on the website is the most up-to-date information. As soon as there is any estimated time on when the issue will be resolved it will be updated on the website. I know our techs are always working to get these issues resolved as quickly as possible! I would definitely recommend signing up for the text message notification as well.

Since you work from home have you checked to see if any of the Xfinity Hotspots in your area are up and running? This might help you get connected in the meantime! Here is a link with more information on our Hotspots, https://comca.st/3G4YSog.

@XfinityJeniece​ thanks for the link but all the Xfinity hotspots in my area are also down. I'll just keep checking the website until there is some sort of update on the outage.

Got it, and that sounds like a plan. I will also follow-up with you here, to check in and provide any available updates at that time. Your continued patience is greatly appreciated. We will talk soon. 

@XfinityVanessa​ Hello, and thank you for all the timely responses. The outage is over and I have been able to successfully reconnect my Modem Router. Thank you.