1 Message
Outage update?
Looking to get an update on my outage if possible. Status of the outage says “repairs in progress” but I haven’t seen any trucks around. Thank you!
1 Message
Looking to get an update on my outage if possible. Status of the outage says “repairs in progress” but I haven’t seen any trucks around. Thank you!
EG
Expert
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106.6K Messages
14 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJanelle
Official Employee
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1.2K Messages
14 days ago
@user_zjz3mv Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the service interruption . I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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