Visitor
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1 Message
Outage since February 13 West Memphis Arkansas
We have had a outage since Friday, the internet will come up a few hours and then drop. It is still showing outage in the area. We can’t get in touch with anyone in chat or phone because of the outage. Can someone assist with when this will actually be fixed. Especially for those who work from home and need the internet.
XfinityJanelle
Official Employee
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2.1K Messages
7 hours ago
Hey @user_p3w4hv , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your services. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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