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GABRIEL_E
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Friday, July 24th, 2026 2:51 PM

Outage proof

My job is asking me for outage proof as my internet has dropped 3 times since 8AM today. Can I get that sent to me please.

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4 hours ago

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XfinityJanelle

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4 hours ago

Hi!, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the service interruption. We would recommend getting all updates for a service interruption by visiting https://www.xfinity.com/support/articles/check-service-outage. The map will provide details for the interruption that you will be able to provide. 

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GABRIEL_E

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@XfinityJanelle​ Thanks for the response I already looked on the outage map. It says everything is good at the moment I need proof of the internet interruptions.  

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4 hours ago

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XfinityJanelle

Official Employee

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2.3K Messages

@GABRIEL_E There is not any document that we would be able to send to you. If there was an active interruption it would be listed on the link provided. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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