Visitor
•
1 Message
Outage or Data Breach??
NO Internet after 2 day power outage restored. Agreed to text updates however None after the first one. No ETA. Only robo call response. After 2 additional Days without internet since power restored I should be looking for a new service provider instead of this forum.
EG
Expert
•
111.7K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityWilliam
Official Employee
•
1.4K Messages
1 year ago
Hello @mathewsjw. We can take a look at your interruption and see what is going on in your area.
Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0
Tkaiser310
1 Message
1 year ago
I have power but no internet for 3 days. ETA of when it will be restored keeps getting pushed out, or not showing at all. Neighbors across the street have internet. When will my internet come back?
1
0
user_afex6b
1 Message
1 year ago
Xfinity sucks!!! No service for two days. Verizon Fios will be the next service provider!
1
0