Visitor
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5 Messages
Outage not being fixed?
It's been 19 hours since the outage started. The roads are plowed, all travel bans have been lifted. And yet the ETA for my service being restored is "as soon as possible" for the last 19 hours. Would love to know what Xfinity is doing, since they're ignoring the clear and safe conditions and could fix the service.
EG
Expert
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116.2K Messages
15 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeniece
Official Employee
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3.8K Messages
15 hours ago
Hey there, @user_2ldxt3, thanks for reaching out through Xfinity Forums regarding your service interruption. Have you checked the status on our website at https://www.xfinity.com/support/statusmap? This will have the most up-to-date information available regarding the service interruption. You can also sign up for text alerts to be notified once everything is restored. We appreciate your patience and apologize for the inconvenience.
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