Outage not being fixed?

It's been 19 hours since the outage started. The roads are plowed, all travel bans have been lifted. And yet the ETA for my service being restored is "as soon as possible" for the last 19 hours. Would love to know what Xfinity is doing, since they're ignoring the clear and safe conditions and could fix the service.

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EG

Expert

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116.2K Messages

18 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJeniece

Official Employee

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3.8K Messages

18 hours ago

Hey there, @user_2ldxt3, thanks for reaching out through Xfinity Forums regarding your service interruption. Have you checked the status on our website at https://www.xfinity.com/support/statusmap? This will have the most up-to-date information available regarding the service interruption. You can also sign up for text alerts to be notified once everything is restored. We appreciate your patience and apologize for the inconvenience.

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user_2ldxt3

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5 Messages

@XfinityJeniece yeah it says as soon as possible. I didnt know "asap" would be almost 24 hours now. Would be faster to switch providers.

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15 hours ago

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XfinityDilary

Official Employee

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3.1K Messages

user_2ldxt3 That means our local team is still working to repair the service in the area. The best option now would be to set up a text notification. You can set up notifications online or through our Xfinity App. As soon as our team has an estimated time for resolution, we'll let you know by text. Thanks again for your patience while we restore services in the area.

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14 hours ago

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user_2ldxt3

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I have one. I guess I'll just have to wait literal DAYS for wifi is crazy. Was already on the fence about switching and this is crazy. At the very least I should get an accurate ETA and not 24 hours of "as soon as possible". Conditions here were clear. Every other person I know without Xfinity has their internet fixed already

(edited)

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14 hours ago

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XfinityDilary

Official Employee

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3.1K Messages

user_2ldxt3. I completely understand your frustration. Our local team provides the ETAs, and when one isn’t available, it means they’re still actively working on the repairs and can’t give a timeframe yet. For now, we’ll need to wait for the repair to be completed.

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14 hours ago

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user_2ldxt3

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5 Messages

Why would it take 24 hours to fix? is there something IM missing?

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14 hours ago

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Customer Service

user_2ldxt3

Outage not being fixed?

EG

XfinityJeniece

user_2ldxt3

XfinityDilary

user_2ldxt3

XfinityDilary

user_2ldxt3

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