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user_6cc773
1st Topic

Visitor

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2 Messages

Wednesday, August 16th, 2023 5:40 AM

Closed

outage letter

Hello I was interrupted today, I reset a couple of times but my VPN kept dropping while I was working. I spoke with a rep and sup. The Supervisor adv that I would receive an email or text message stating that the outage was over. I have not received either. The rep gave me a confirmation number. Speaking with my the company I work for they said they need docs with a letter head the date and time of outage. They will not call Xfinity. Who do I need to speak with that can send me that email. The email that I would need it sent to is [Edited: "Personal Information"]

Question

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Updated 

2 years ago

 • Edited

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XfinityPeterH

Official Employee

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1.8K Messages

2 years ago

Hello and thank you for reaching out @user_6cc773. We are here and happy to help you. First of all having issues with your connection would be frustrating and never something we want you to deal with. Being 100% honest with you we do not have an email that we can send. Would you be able to possible use a thread for your work? 

We can also make sure your service has been restored. Are you still experiencing any interruption? 

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user_6cc773

Visitor

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2 Messages

@XfinityPeterH​ 

When I go to your site the outage is completed... What is a thread? WHat does it detail? I am going to need docs showing the date and time of outage. Not a confirmation number, and my job will not call xfinity. This is a huge inconvenience as a customer and xfinity being the carrier for internet service.  That your company cant write a letter from this outage. When in fact your automated system last night stated there was an outage or work being done in my area, and an agent and supervisor also stating the same. This is just ridiculous. What is it that your company allows in these circumstances? With everyone working remote these day.

2 years ago

0

XfinityBillie

Official Employee

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3.3K Messages

@user_6cc773 I understand how frustrating this is. What we can do is have you send a DM to Xfinity Support with your full name and address. We can review the account and confirm the exact date and time for the service interruption. That would be the closest thing to an email we can provide.


To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
 Press Enter to send it
 

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2 years ago

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